Refund Policy

1. Basics

• Charges are made in Korean won (KRW) and displayed prices include VAT where applicable.
• Refunds are returned to the original payment method and typically appear within 3–7 business days depending on your card issuer.
• Request a refund from the Billing page in the app or by emailing support@poremu.ai with your account email and order id.

2. Credit top-ups (one-time purchases)

1. A top-up is refunded in full if you request it within 7 days of purchase and none of the purchased credits have been used.
2. Within 7 days, if some credits have been used, we refund the unused paid credits pro rata based on the amount paid. Bonus credits granted with the pack are treated as spent first and are not refundable.
3. After 7 days top-ups are non-refundable, except where the Company is at fault (see Section 4).
4. The same rules apply to charges made by auto-recharge.

3. Monthly subscriptions

1. You can cancel at any time; auto-renewal stops immediately and you keep your benefits and credits until the end of the paid cycle.
2. If you request a refund within 7 days of the first charge or a renewal charge and none of that cycle's credits have been used, we refund the charge in full and end the subscription.
3. Within 7 days, if some credits have been used, we refund the unused paid credits of that cycle pro rata. First-cycle bonus credits are not refundable and are reclaimed on refund.
4. After 7 days the current cycle is non-refundable; the subscription simply stops renewing.
5. If renewal payment fails three times in a row the subscription expires automatically; paid credits already granted remain yours.

4. Refunds where the Company is at fault

Regardless of timing we refund or compensate with credits when:

• A job failed due to an issue on our side or at a model provider and credits were not returned (credits are returned automatically on failure by default)
• You were charged twice or an incorrect amount
• The Service or a paid feature is discontinued so that unused paid credits can no longer be used

5. Non-refundable cases

• Accounts suspended or terminated for violating Section 5 of the Terms or the Content Policy
• Bonus, promotional and free credits (they have no monetary value)
• Credits captured for jobs that completed successfully (dissatisfaction with taste or style is not a refund reason; obvious defects can be reported to support for review)
• Credits used by third parties because of your failure to keep your account secure

6. Right of withdrawal for Korean consumers (E-Commerce Act, Article 17)

1. Consumers residing in Korea may withdraw from a purchase within 7 days of payment.
2. Credits are "digital content" under Article 17(2)(5). The portion you have already spent on generation jobs counts as digital content whose provision has begun, and withdrawal is restricted for that portion only; we disclose this before payment and in this policy. The unused portion is refunded under Sections 2 and 3.
3. If the Service differs from what was advertised or agreed, you may withdraw within 30 days of learning of it (and within 3 months of provision).
4. On withdrawal we refund within 3 business days; late refunds accrue statutory interest.
5. You may declare withdrawal in writing or electronically (Billing page or support@poremu.ai); it takes effect when sent.

7. Registered seller (Korea)

• Company: Keuhan Co., Ltd. (주식회사 크한) · CEO: Kang Taejin
• Business registration: 550-87-02858 · Mail-order business: 2024-Seoul Gangnam-00726
• Address: V-1421, 6 Teheran-ro 79-gil, Gangnam-gu, Seoul 06158, Republic of Korea
• Support: support@poremu.ai
• Dispute resolution: Korea Consumer Agency (www.kca.go.kr, 1372), Electronic Commerce Mediation Committee (www.ecmc.or.kr)

8. Changes

We announce changes to this policy at least 7 days in advance. Purchases made before a change are governed by the policy in force at the time of purchase.